CREDIT CARD QUESTIONS

  1. How does UMCU detect fraudulent activity on my credit or debit card?
  2. Does the credit union offer a credit card to members?
  3. Can UMCU deduct my payment automatically from my account each month?
  4. If I am questioning a charge on my VISA bill, who do I call?
  5. I have a balance on a higher rate credit card from another financial institution. Can I transfer the balance to my UMCU credit card?
  6. I understand that by using different UMCU services I can lower my credit card rate. What are the services?
  7. Can I use my VISA credit card outside of the U.S.?

There is a  25-day grace period for both VISA Classic and VISA Platinum. It is from the first of the month through the 25th of the month. In order to avoid finance charges (interest), the credit union must receive and post your payment of the previous month's entire balance on or before the 25th of the month. If only a portion of the previous month's balance is paid, the remaining balance due on the account will be subject to finance charges (interest). The appropriate periodic rate is applied to the daily principal balance. The daily principal balance is calculated separately for purchases and cash advances and is determined as follows. For each day during the statement period, any purchases or cash advances posted to the account that day increases the principal balances of purchases and cash advances from the previous day. Each separate daily principal balance on the loan account is then multiplied by the number of days that balance is owed times the appropriate periodic daily rate and the results are added together.

How does UMCU detect fraudulent activity on my credit or debit card?

We have partnered with Fidelity Information Services (FIS), to offer the Falcon Neural Network, a fraud identification service that considers your normal spending habits and "scores" Visa credit card and Visa Check Card transactions to determine whether they are suspicious. To learn more about this service, please click here.

Does the credit union offer a credit card to members?

Yes. We have two credit cards: VISA Classic and VISA Platinum. Visit our products and services page on the web site for details.

Can UMCU deduct my payment automatically from my account each month?

Yes. There is a section on the VISA loan application you can fill out instructing UMCU to do this. 

If I am questioning a charge on my VISA bill, who do I call?

The credit union's Member Service Phone Center. Call 734-662-8200 (or 800-968-8628). One of the telephone representatives will be able help you.

I have a balance on a higher rate credit card from a bank. Can I transfer the balance to my UMCU credit card?

Yes. Visit an Account Services Representative at any of our offices and complete a Balance Transfer Form. Bring your last credit card statement or at least your credit card account number. Or, call the Member Service Phone Center at 734-662-8200 (or 800-968-8628) and ask a representative to mail the Balance Transfer Form to you.

I understand that by using different UMCU services I can lower my credit card rate. What are the services?

Your rate can be lowered by using one or more of these services: (1) automatic payment transfer of your VISA payment; (2) another loan at UMCU; (3) active UMCU checking account; (4) $5,000 on deposit in a TSA or IRA. Our rate sheet explains in more detail. 

Can I use my VISA credit card outside of the U.S.?

Yes. Just look for the VISA logo displayed at ATMs or merchant locations. 

 
NCUAYour savings federally insured to at least $250,000 and backed by the full faith and credit of the United States Government
National Credit Union Administration, a U.S. Government Agency
Equal Housing Lender We do business in accordance with the Federal Fair Housing Law and the Equal Credit Opportunity Act.